We publish our prices. Most repairers won’t, and that’s usually because the number moves depending on how long the job takes them.
Ours doesn’t. You pay a diagnostic to get us there and find the real fault, then a fixed price for the repair itself based on what the job involves — not how long it takes. You hear the total before we touch anything.
The diagnostic
| Wollongong, Shellharbour, Kiama, Dapto, Albion Park and close-in Illawarra | $129 |
| Further out — Southern Highlands, Shoalhaven, Sydney south | $169 |
| Second appliance, same visit | +$49 |
The diagnostic is $129 close in across the Illawarra, or $169 further out. It covers the visit, the travel and finding the real fault. If you go ahead, the diagnostic is the first line of your repair price: you’ve already paid it, so you only pay the balance. You never pay it twice. If you decide not to go ahead, you’ve paid for a proper diagnosis and a written quote that stands for 30 days. Nothing more.
The repair
| Repair | What it involves | Price |
|---|---|---|
| Minor | Diagnosed, cleared, adjusted or reset — no part needed | $139 |
| Standard | One accessible part replaced | $209 |
| Major | Machine substantially stripped, or a part behind the drum or tub | $299 |
| Complex | Full teardown — bearings, sealed system, multi-hour work | $459 |
Parts are charged on top and quoted before we start. Built-in and integrated machines add $80 because they have to come out and go back in. Only applies when the machine is fitted into cabinetry and has to be removed and refitted. Freestanding machines are never charged this. Stacked laundries and difficult access add $60.
A real example
Asko washer won’t unlock · Illawarra
Door locked shut mid-cycle. We diagnose a failed door lock and quote the fix on the spot. The genuine Asko service kit is ordered in, and we come back to fit it — no second call-out fee.
- Diagnostic visit one, paid on the day
- $129
- Standard repair one accessible part, no major disassembly
- $209
- Door lock service kit genuine Asko part
- $130
- Return visit to fit it part ordered in
- $0
- Repair total
- $468
- Already paid on visit one
- −$129
- You pay on the second visit
- $339
The $129 is part of the $468, not extra on top. You’ve just paid it earlier.
You’d have heard “$468 all up” before we picked up a screwdriver.
What’s included every time
- The exact price before any work starts
- No second call-out fee if a part has to be ordered
- Your diagnostic counts toward the repair, never charged twice
- 12-month warranty on our labour, 3 months on parts
- Card or cash on the spot — no invoices to chase
- An honest answer if the machine isn’t worth repairing